ChocolateFactoryShop.com is a Canadian company. All prices are in Canadian dollars. Delivery to Canada Only.

All you need for your homemade chocolate !


Customer Services

Shipping Policy
Our delivery policy is simple: All orders are promptly prepared and quickly shipped according by shipping company.. You will receive an email notification with a tracking number to be able to keep track of where your package is.
Shipping Fees
Shipping fees are set to 15$ for home delivery in Quebec and Ontario locations. For other provinces the fees are 20$. The fees for parcel with a weight over 25 pounds are 25$ for all destination in Canada.
Privacy and Security
No information gathered on this website will be shared with anyone. Payments are managed by the world renowned Paypal service and payment information are all encrypted. We do use Google tracking technologies on this site, but no personnal information is shared.
Returns and Exchanges
All edible products can't be return or exchanged. To return or exchange any other items, please contact us at info@lafabriqueduchocolat.com and we will give you instructions on how to proceed.
Orders
In case of out of stock products, we will contact you to inform you of expected delays, but in normal cases, if an item is marked as being in stock, well... it is in stock !
Payments, Price and Promotions
The paid price for an item is the price that is accepted at order validation time.
See your orders
You can follow the progress of your order by connecting to your account.
Updating your informations
You are responsable to keep your informations up to date in your account (emails, shipping addresses,etc.) Without this, we can not give you an optimal service.